Your Dedicated Shopify Partner
Shopify Support & Maintenance Membership
Tired of complicated retainers and tracking hours? Our Shopify Support & Maintenance Membership gives you direct access to a Shopify Partner agency without the hassle of quotes, billable-hour debates, or scope arguments. We work as your dedicated ongoing partner, handling everything from quick fixes and theme tweaks to app integrations and strategic growth projects. It’s the simple, flexible, predictable way to keep your Shopify store moving forward.
Support That Puts Your Business First
Support That Puts Your Business First. Traditional retainers are broken. They create unnecessary overhead with endless quotes, complex project management, and a focus on billable hours instead of results. We do things differently. Our Shopify support and maintenance membership is built on a simple premise: direct, effective support for a predictable monthly fee. Here’s what that means for you:
One Predictable Monthly Fee
No more “how much will this cost?” anxiety. Your budget is simple and predictable, allowing you to focus on your ROI, not our invoices.
Focus on Value, Not Hours
We don’t sell blocks of time. Whether a task takes 30 minutes or a full day, the goal is always the same: to deliver the best possible result for your business.
Direct & Transparent Communication
You’ll get access to our ClickUp project board, where you can add tasks, chat directly with us, and see exactly what we’re working on at any time. No go-betweens. No communication maze.
Complete Flexibility
Your business needs can change. If you’re heading into a slow season or just require a break, you can pause or cancel your membership at any time, no questions asked.
An Unlimited Task Queue
Have an idea at 10 PM? Add it to the board. From minor bug fixes to brainstorming a new feature, you can add as many tasks to your queue as you like. We’ll work through them one at a time, keeping your business constantly moving forward.
A Proactive Growth Partner
This is more than a support ticket system. The longer we work together, the better we understand your business. We’ll provide strategic advice, recommend new tools, and help you navigate the Shopify ecosystem to ensure you’re always on the right path for growth.
How the Membership Works
We’ve designed our workflow to be as straightforward and effective as our membership model. Get started in 3 simple steps.
1. Subscribe & Get Onboarded
Once you subscribe, we’ll set up your dedicated ClickUp board and send you an invitation. This private space is your central hub for all communication, files, and task management, keeping everything organized and in one place.
2. Add Requests to Your Board
Simply add all the tasks you need to your ClickUp board. Whether it’s fixing a bug, designing a new landing page, or discussing a strategy, just write a new task. You can add as much detail as you like, attach files, and set priorities. There’s no limit to how many requests you can add to your queue.
3. We Work & Deliver
We get to work on your active tasks, typically delivering a completed request within 2-3 business days. For larger projects, we communicate a clear timeline upfront or break them down into smaller tasks. You get a notification when work is ready for your review, then we move on to the next item in your queue. It’s a continuous cycle of progress without the overhead of a traditional retainer.
Find the Right Membership for You
All our memberships are built on the same foundation: an unlimited task queue, direct communication, and the flexibility to pause or cancel anytime. Choose the plan that matches the speed and strategic depth your business needs to grow.
Essentials
Ideal for stores needing steady maintenance and foundational improvements.
$1,000 / month Billed Quarterly or Annually
- One Active Request at a Time
- Weekly Delivery Cadence
- Monthly Strategy Call
- Communication via ClickUp & Email
- 1 Team Member Seat
Builder
For growing businesses ready to accelerate development and capture momentum.
$2,500 / month Billed Monthly, Quarterly, or Annually
- Two Active Requests at a Time
- 2-3 Business Day Turnaround
- Bi-Weekly Strategy Calls
- Communication via ClickUp & Email
- Up to 2 Team Member Seats
Growth
Our highest-touch plan for scaling brands that require a dedicated strategic partner.
$5,000 / month Billed Monthly, Quarterly, or Annually
- Three Active Requests at a Time
- 1-2 Business Day Turnaround
- Weekly Strategy Calls & Async Check-ins
- Direct Communication (Slack, Teams, etc.)
- Up to 5 Team Member Seats
All Memberships Include:
- Unlimited Task Queue: Add as many requests as you want.
- Dedicated ClickUp Board: Your central hub for all tasks and communication.
- Emergency Support: We’re here to help when time-sensitive issues arise.
- Pause or Cancel Anytime: Complete flexibility to fit your business needs.
Still Not Sure? Let’s find the perfect fit.
Our Reviews
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We had such a great experience working wtih Mihai. He was always available to answer our questions. He is very patient and flexible! (-: We would highly recommend him for building your website. -
Soda Web Media did an amazing job bringing our new Shopify storefront to life! They beautifully customized our theme, built unique sections to showcase our flavors, and set up our email marketing. Mihai was patient, and went above and beyond … More to make sure we understood all aspects of the website. He was a pleasure to work with! Highly recommend!
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We hired Soda Web Media to build our full Shopify store for our PITBOX product launch, and they did a fantastic job. They perfectly captured our product's unique features and created a clean, seamless shopping experience. I recommend … More || 5 stars all the way!
Examples of tasks our membership covers:
(this is a partial list, not an exhaustive one)
- App Installs
- Publish Blog Posts
- Discount Codes
- Bulk Product Changes
- Theme Updates
- Integrate Klaviyo
- Free Gift With Purchase
- Platform Migrations
- Newsletter Popups
- Change Content
- Shopify Flows
- Custom Sections
- Code Customizations
- Custom Klaviyo Flows
- Storewide Promotions
- Customize Checkout
- Bundles
- BFCM
- Order Printer Templates
- Seasonal Themes
- A/B Testing
- Automated Reviews
Shopify Support & Maintenance Membership FAQ
What is the Shopify Support & Maintenance Membership?
Think of it as having an expert Shopify partner on your team, without the cost of a full-time hire. For a flat monthly fee, you get an unlimited queue for tasks and direct access to us for ongoing support, optimizations, and strategic advice. It’s a simple, flexible way to continuously improve your store and drive growth.
What counts as a request?
A request is any single task for your Shopify store. This could be anything from a quick bug fix, a theme customization, setting up a new app, or designing a promotional banner. You add it to your board in ClickUp, and we get it done. It’s designed to be fast and efficient, letting you set the pace for your store’s evolution.
How is this different from a traditional retainer or hourly contract?
The membership model is designed to eliminate the friction and unpredictable costs of traditional options. Here’s the difference:
- Predictable Investment: One flat monthly fee. No surprise invoices or scope creep. This makes budgeting for growth incredibly simple.
- Uninterrupted Workflow: Instead of quoting and approving every small task, you just add it to the queue. This keeps your store moving forward without constant administrative overhead.
- A True Partnership: We become deeply familiar with your brand and goals. You get consistent quality from a team that understands your business, not a different freelancer for every job.
- Total Flexibility: Unlike long-term agency contracts, you’re in complete control. You can pause or cancel your membership anytime.
How fast is turnaround on requests?
Most requests are completed within 2-3 business days. For more complex tasks, we’ll communicate a clear timeline upfront or break it down into smaller deliverables. Our goal is to maintain a steady, predictable rhythm of progress for your store.
What types of work is the membership best for?
The membership is perfect for the majority of day-to-day Shopify tasks. This includes theme customizations (CSS, Liquid), app integrations and configuration, performance optimizations, bug fixes, conversion rate optimization (CRO) tweaks, setting up promotions, and small design updates. If it helps you run or grow your store, it’s likely a great fit.
What’s NOT included in the membership?
The membership is designed for ongoing support and development, not large-scale projects. Tasks like a full website redesign, building a new Shopify store from scratch, or complex data migrations fall outside the scope. We handle those as separate, fixed-price projects. For new builds, see our Shopify Store Setup and Shopify Development services. For migrations, see our Shopify Migration Guide for what those projects involve.
What if I have an urgent issue or emergency?
We understand that emergencies happen. While we primarily work on a “one-at-a-time” sequential basis, please flag any urgent items in ClickUp. We will immediately assess the situation and communicate how we can best prioritize it to support you.
Can I pause or cancel my membership?
It’s simple. You can pause or cancel your membership at any time. When you pause, we’ll save the remaining days on your subscription, and you can reactivate them whenever you’re ready. There are no hidden fees or penalties.
I’m not sure where to start. Can you help?
That’s a great position to be in. It means you’re ready for growth but need a clear roadmap. That’s why we offer a comprehensive Shopify Store Audit before kicking off a membership. The audit identifies your highest-impact opportunities and gives us a ready-made task list for your queue. Read our Shopify store audit checklist for the framework, then reach out and we’ll walk through it.
Ready to Stop Tracking Hours?
Join our Shopify Support & Maintenance Membership today. Pick the tier that fits your store, add your first task to the queue, and let us handle the rest.